License Management Console

The License Management Console (LMC) allows you to view and manage your Tunnelwise licenses, see linked devices, and free up device seats when needed.

Accessing the License Manager

Navigate to tunnelwise.com/license-manager
Enter the email address associated with your license purchase
Check your inbox for a 6-digit verification code
Enter the code to access your dashboard

The verification code expires after 10 minutes. If you don't receive the email, check your spam folder or request a new code after 60 seconds.

Dashboard Overview

Once authenticated, you'll see all licenses associated with your email address, including:

License Key: Your unique TW-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX license identifier
Status: Current license state (Active, Expired, or Canceled)
Device Seats: How many devices can use your license simultaneously
Available Seats: How many seats are currently unused
Updates Until: Date when your license update period expires
Linked Devices: All devices currently using your license

Managing Devices

Viewing Linked Devices

Each device linked to your license displays:

Device ID: A unique identifier for the device (truncated for privacy)
Operating System: The macOS version running on the device
App Version: Which version of Tunnelwise is installed
Linked Date: When the device was connected to your license

Unlinking a Device

If you need to free up a seat (for example, when switching to a new Mac), you can unlink devices directly from the dashboard:

Find the device you want to unlink in your license card
Click the Unlink button
Confirm the action in the dialog

Once unlinked, the device will immediately lose access to Tunnelwise. The seat becomes available for linking a new device.

Note: Unlinking a device does not delete any data from that device - it simply disconnects it from your license.

Understanding License Status

Status	Description
Active	Your license is valid and can be used on devices
Expired	Your license update period has ended. The app continues to work, but you won't receive new updates
Canceled	Your license has been canceled (typically due to a refund)

Troubleshooting

"No license found for this email"

This error appears when:

The email doesn't match any purchase records
The email was entered incorrectly
The license was purchased with a different email

Solution: Try other email addresses you might have used, or contact support.

"Invalid or expired verification code"

The 6-digit code expires after 10 minutes.

Solution: Request a new code and enter it within the time limit.

Device won't unlink

If you're having trouble unlinking a device:

Refresh the page and try again
Check your internet connection
Contact support if the issue persists

Contact Support

If you need additional help with your license:

Email: gonzo@tunnelwise.com
Subject line: Include your license key or purchase email for faster assistance

Licensing